Personal information protection policy

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Privacy policy

Notice Regarding the Protection of Personal Information (PPI)


This notice describes the privacy policies and practices applied by TechnoFlex (hereinafter referred to as "the Organization") in connection with this service (hereinafter referred to as "the Service").

General Consent

By accessing the Service, you consent to the collection, use, disclosure, and storage of personal information as described in this notice. If you do not consent to these terms, please do not use the site.

Collected Personal Information

Information that pertains to an individual (hereinafter referred to as the "User") and allows for their direct or indirect identification is considered personal information ("PI").

The Organization only collects PI that is necessary for the purposes of using the Service. Except in specific contexts (described below), the Service does not require or collect any PI that directly identifies a User.

The collection of non-identifying PI is limited to the following information:

  • IP address
  • Browser and operating system
  • Usage time and duration

Specific Contexts

The Organization may request that the User provides identifying PI to process information in a context that requires User identification. In such cases, the Organization explicitly presents the PI to be provided and their usage so that the User can provide explicit consent for the collection of this PI.

Examples of specific contexts include:

  • Creating an account;
  • Submitting an application;
  • Information requests;
  • Subscribing to a mailing list.

PI collected in a specific context is processed according to rules that ensure their destruction or anonymization, in whole or in part, when the retention period specified by the context's processing is reached.

A User account, when applicable, can be deleted autonomously at any time by the account holder, resulting in the complete and irrevocable destruction of their associated PI. If a User is not able to delete their account themselves, they can request it from the Organization, which undertakes to proceed with the deletion as soon as possible. 


The Organization collects, uses, and discloses personal information for the following purposes:

  • Creating and managing a user account for the Service;
  • Authentication and management of access and use of the Service;
  • Responding to and processing user requests;
  • Customizing user subscription preferences for the Service;
  • Delivering notices according to the user's Service preferences.

Collection Mode and Consent

Personal information is collected directly from the User. The provided PI must be accurate, complete, and up to date.

The Organization obtains your consent to the collection, use, and disclosure of your PI or relies on applicable exceptions.

Withdrawal of Consent

It will generally not be possible to withdraw your consent to the use of your personal information for the management and administration of the Service by the Organization. Indeed, the uses of collected PI described above are required for the management and operation of the Service. Therefore, while you have the right to withdraw your consent to the use of your personal information, if applicable, the Organization will no longer be able to grant you access to the Service.

Access and Communications

Your personal information is accessible only to members of the Organization's staff who need access as part of their duties.

The Service may include hyperlinks to third-party websites, which are independent of this Service. The Organization is not responsible for the content and policies of these sites. The Organization recommends reviewing the policies of these sites before using them. Personal information transmitted through these third-party sites will be subject to their respective privacy policies.

In exceptional cases, the Organization may also grant access or disclose your personal information to third parties, including service providers, in the context and for the purposes of service contract execution, or to public authorities, for example:

  • Someone acting on your behalf with your consent;
  • Our service providers, including the company that manages the Service;
  • A public authority responsible for investigation or law enforcement, including criminal and penal prosecution authorities;
  • The Access to Information Commission (the authority overseeing personal information protection) and all persons authorized to obtain such information under the law.

The Organization does not rent, sell, or exchange your personal information.


The Organization retains your personal information for the duration necessary for the purposes for which it was collected and for the applicable legal retention periods, which may sometimes require longer retention periods. Secure destruction or anonymization (removing information that identifies a person) is carried out.

The Organization uses technology systems and service providers to ensure the secure retention of your personal information to maintain its confidentiality.

Your personal information is retained in Quebec.

Browser Cookies and Google Analytics

Browser Cookies

Browser cookies (commonly referred to as "cookies") are used to facilitate and optimize your browsing on the Service. Cookies consist of files that are downloaded and saved on a device used for Internet browsing. The cookies used by the Organization do not collect personal information about users.

Most web browsers used to access the Internet accept cookies by default. A user can modify their browser's privacy settings at any time to block cookies or delete those already stored. This action does not prevent access to the Service but may affect its performance during your visit.

Google Analytics

The Organization uses analytics tools (Google Analytics) for its Service. These tools allow for the collection, analysis, measurement, and presentation of data about visits made in order to understand and optimize the use of the Service.

The Organization retains this type of information to track, among other things:

  • The number of visitors;
  • The most visited pages;
  • The technology used by the Service's clientele;
  • Referring sites;
  • The country of origin of Service users.


The Organization applies security measures proportional to the sensitivity of your personal information to preserve its confidentiality.

The Organization uses encryption to preserve the confidentiality of information transmitted between a user's device and the Service.

The Organization also applies administrative and physical measures to protect your personal information.

Even though the Organization applies adequate security measures to protect your personal information and reduce the risk of a breach, the Organization cannot guarantee 100% that your personal information will not be subject to a breach of confidentiality or integrity in case of a violation of our security measures. If you have reason to believe that your personal information has been compromised while using the Service, please contact the Office of the Chief Privacy Officer, whose contact information is provided below.

Chief Privacy Officer: Marjorie Thuot, Continuous Improvement and Technology Coordinator

Your Rights

The Organization respects the rights recognized by law regarding your personal information and applies procedures to handle the following requests:

Access and Correction of Your Personal Information

You may access the personal information that the Organization has collected or obtained about you in connection with the use of the Service, verify its accuracy, and make corrections if necessary, subject to exceptions provided by law. Access and correction requests are free. However, reasonable fees may be charged for transcription, reproduction, or transmission of your personal information. Your access or correction request should be sent to the Office of the Chief Privacy Officer at the contact information provided below and will be processed in accordance with applicable requirements.

Chief Privacy Officer: Marjorie Thuot, Continuous Improvement and Technology Coordinator

Automated Processing

If the Organization implements a decision-making process that is based solely on automated processing (without human intervention) of personal information, and relies solely on an algorithm, you will be informed of this and informed of your right to comment on this decision.


You may, upon request, obtain a copy of the personal information that has been collected or obtained about you in connection with the use of the Service. In the absence of serious practical difficulties, you may request that your personal information be provided to you in a structured, commonly used technological format.

Questions or Complaints

Any questions regarding your personal information or complaints should be directed to the Office of the Chief Privacy Officer, whose contact information is provided below.

Chief Privacy Officer: Marjorie Thuot, Continuous Improvement and Technology Coordinator

Contact Information for the Chief Privacy Officer

In the absence of a designation by the Organization, the highest-ranking officer of the Organization acts as the Chief Privacy Officer.


The Organization may periodically modify the contents of this notice. In such cases, a notice to this effect will be posted on the Organization's website.

Last Updated: September 19, 2023

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